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1. Introduction
At Aperto Lock and Key Solutions Ltd (“we,” “us,” or “our”), we are fully committed to protecting your personal data and respecting your privacy. This GDPR Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK Data Protection Act 2018.
Our goal is to handle your data responsibly and transparently, ensuring you have full confidence in how we manage the personal information you share with us as part of your interactions with our locksmith services.
2. Data Controller
Aperto Lock and Key Solutions Ltd is the data controller responsible for your personal information. This means we determine the purposes and means of
processing your data.
Contact Details:
Aperto Lock and Key Solutions Ltd
Crocus Drive, Sittingbourne, Kent, ME10 4ES
Email: Apertolocksmith@gmail.com
Phone: 07356261119
Should you have any questions or concerns regarding your personal data or this policy, please contact us using the information above.
3. Personal Data We Collect
We collect personal data to provide high-quality locksmith services, manage client relationships, respond to inquiries, and operate our business effectively.
The types of personal data we may collect include:
• Identity Data: Full name, title, and date of birth
• Contact Data: Phone number, email address, and physical address
• Service Data: Details of services provided, including property access details and lock types
• Transactional Data: Payment methods, billing address, and service history
• Technical Data: IP address, browser type, and device information collected via cookies or similar technologies
• Marketing Data: Your communication preferences and any consent given for promotional contact
We only collect data that is necessary and relevant to the purpose for which it is processed.
4. Legal Basis for Processing Personal Data
Under the GDPR, we process your personal data based on the following legal grounds:
• Consent: When you give us explicit permission (e.g., signing up for newsletters or contacting us through the website)
• Contractual Necessity: To perform or prepare to perform services you have requested (e.g., lock installation, emergency callouts)
• Legal Obligation: Where processing is required to comply with legal duties such as tax, employment, or health and safety regulations
• Legitimate Interests: When processing is necessary for our legitimate interests and these interests do not override your privacy rights (e.g., service
improvement, customer relationship management)
5. How We Use Your Personal Data
Your personal data may be used for the following purposes:
• To deliver locksmith services, including booking, site visits, and follow-ups
• To issue quotes, invoices, and service confirmations
• To process payments securely
• To respond to your inquiries or requests
• To send marketing emails and service updates (only with your consent)
• To improve the functionality and performance of our website and customer experience
• To comply with applicable legal and regulatory requirements
6. Data Sharing and Transfers
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
• Service Providers: We may use trusted third-party providers for services such as payment processing, IT support, website hosting, and email marketing
• Legal Requirements: We may disclose your data when required to do so by law, regulation, or legal process
• Data Transfers: If your personal data is transferred outside of the UK or European Economic Area (EEA), we ensure it is protected through appropriate
safeguards such as standard contractual clauses or equivalent data protection measures
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or
reporting requirements.
Typically:
• Contact and identity data: Retained for up to 6 years for service and legal purposes
• Financial records: Retained for up to 7 years in compliance with HMRC tax regulations
• Marketing preferences: Retained until you withdraw consent
After this period, data is securely deleted or anonymised.
8. Your Rights Under GDPR
You have several rights concerning your personal data under the GDPR, including:
• Right to Access: Request access to the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request a temporary halt on processing your data
• Right to Data Portability: Request your data in a structured, commonly used digital format
• Right to Object: Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, please contact us using the details provided in Section 2.
9. Data Security
We take the protection of your personal data seriously. We implement a variety of physical, electronic, and managerial safeguards, including:
• Secure data storage systems
• Encrypted communications (e.g., HTTPS on our website)
• Restricted access to data only for authorised personnel
• Regular data protection reviews and policy updates
While no system is completely immune to risk, we take all reasonable steps to ensure your information is kept safe and confidential.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to enhance user experience and analyze site performance.These may collect anonymous technical data
such as your IP address, browser type, and visit duration.
You can manage or disable cookies through your browser settings. For more details, please refer to our dedicated Cookie Policy [insert link if applicable].
11. Changes to This GDPR Policy
We may revise this policy from time to time to reflect updates in legislation, technology, or our internal processes. Any changes will be published on our
website with the revised effective date.
We encourage you to review this policy periodically to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions, concerns, or wish to make a complaint about how we process your personal data, please contact us at:
Contact Details:
Aperto Lock and Key Solutions Ltd
Crocus Drive, Sittingbourne, Kent, ME10 4ES
Email: Apertolocksmith@gmail.com
Phone: 07356261119
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at www.ico.org.uk.